Help Center
Frequently Asked Questions
Find answers about your account, Bavme products, delivery, returns and payment.
Account
How do I register for an account?
Open the Account page and choose Register. Enter your email address and follow the instructions to create your account securely.
How do I find details of my orders?
Sign in and open Order History to see order details, status and available tracking information.
What if I cannot remember my password?
Choose “Lost your password?” on the sign-in page. We will email a secure password-reset link to your account address.
Products & Sizing
How do Bavme bras help during or after breast cancer treatment?
Our seamless, wire-free styles are soft against sensitive skin. Selected styles include removable pads and inner pockets that can hold post-mastectomy breast forms or prostheses. Please follow the guidance of your care provider.
How do I determine my bra and underwear size?
Measure your band, bust, natural waist and fullest hip without pulling the tape tight. See our Size Guide and the style-specific chart on each product page.
How do I care for seamless bras and panties?
Remove pads before washing. Hand washing and air drying are recommended. When machine washing, use cold water, a gentle cycle and a lingerie bag.
What if the garment I receive is defective?
Contact us with your order number and clear photos of the issue. Our team will review it and arrange the appropriate resolution.
Shipping & Orders
What shipping options do you offer?
U.S. orders over $35 and international orders over $75 qualify for free standard shipping. Full prices and delivery estimates are available on our Shipping page.
How do I change or cancel an order?
Contact customer care as soon as possible. We cannot guarantee changes after warehouse processing begins, but we will always try to help.
What if my order has not shipped?
Orders normally require 1–3 business days to process and may take up to 5 business days during high-volume periods. Contact us if no tracking update appears after that time.
Will my order arrive in more than one package?
It may. Products can ship from more than one fulfillment center, and tracking information is sent separately for each package.
Returns & Payments
How do I request an exchange or return?
Eligible items may be returned or exchanged within 30 days. Review the instructions on our Returns & Exchanges page or contact customer care.
When will I receive my refund?
After the return is received and inspected, the refund is issued to the original payment method within 5 business days.
How do I apply a coupon or E-gift card?
Enter the code in the coupon field at cart or checkout and select Apply before completing your order.
Which payment methods are accepted?
Available payment options, including major credit cards and supported digital wallets, are displayed securely during checkout.
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